Refund policy

At ttuu.us, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are pleased to offer returns and exchanges according to the following guidelines:

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible, the item must meet these criteria:

  • The item must be unused, undamaged, and in its original condition.

  • The item must be in its original packaging.

  • All accessories, tags, and accompanying materials must be included.

  • Proof of purchase (order number or receipt) is required.

Note: Items that do not meet these conditions (e.g., items showing signs of use or wear) may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale".

  • Items used or damaged by the customer.

  • Personal care or hygiene products that have been opened.

  • Any item returned more than 30 days after delivery.

3. Exchanges

We offer exchanges exclusively for the following situations:

  • Defective or faulty products.

  • Products damaged during transit.

  • Incorrect items received.

If you require an exchange, please contact us within 7 days of receipt.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at support@ttuu.us.

  2. Provide Details: Include your order number and the reason for the return.

  3. Instructions: Our team will provide specific return instructions and the return address.

  4. Ship: Send the item back using a trackable shipping service.

Items sent back without prior authorization may not be accepted.

Return Address: 

3863 Duff Avenue

Wallingford West Virginia 26301 United States

5. Shipping Costs

  • Customer Responsibility: Unless the goods are defective, damaged, or the wrong item was sent, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

  • Our Responsibility: If the return is due to our error (defective or incorrect item), ttuu.us will cover the return shipping costs.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The credit will be applied to your original method of payment.

  • Processing Time: Typically takes 7 business days.

  • Please note that banks or payment providers may require additional time to post the transaction.

7. Damaged or Incorrect Goods

If your order arrives damaged or incorrect, please contact us within 7 days with:

  • Your order number.

  • Photos of the goods and the packaging. We will prioritize a replacement or full refund for you.

8. Contact Us

For any questions regarding your order, please reach out to our team:

  • Email: support@ttuu.us

  • Response Time: Within 24-48 hours